<?xml version="1.0" encoding="UTF-8"?>
<!-- generator="wordpress.com" -->
<urlset xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1" xsi:schemaLocation="http://www.sitemaps.org/schemas/sitemap/0.9 http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd"><url><loc>https://jaynathan.me/2018/07/31/what-we-learned-from-40-b2b-saas-customer-success-executives/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/a04be-pablo-9.png</image:loc><image:title>pablo (9)</image:title></image:image><lastmod>2024-08-01T23:08:24+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/10/the-customer-success-data-gap/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/pablo-4.png</image:loc><image:title>pablo (4)</image:title></image:image><lastmod>2024-08-01T23:08:22+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2019/05/17/is-your-customer-segmentation-too-basic/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/5ac25-segmentation.jpg</image:loc><image:title>Segmentation</image:title></image:image><lastmod>2019-05-17T13:27:42+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2019/04/24/where-should-customer-success-live-and-who-owns-the-number/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/f1ad9-customer-success-where-should-customer-success-live-webinar.jpg</image:loc><image:title>customer-success-where-should-customer-success-live-webinar</image:title></image:image><lastmod>2019-04-24T19:13:52+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2019/03/05/stop-chasing-the-score/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/44cb4-luke-chesser-1399685-unsplash.jpg</image:loc><image:title>luke-chesser-1399685-unsplash</image:title></image:image><lastmod>2019-03-05T15:08:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2019/01/23/it-didnt-work-for-us/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/cee1b-rawpixel-652593-unsplash.jpg</image:loc><image:title>rawpixel-652593-unsplash</image:title></image:image><lastmod>2019-01-23T15:53:43+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2019/01/21/top-5-customer-imperatives-for-2019/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/3657a-brainstorming-business-plan-close-up-908295-2.jpg</image:loc><image:title>Customer Imperative</image:title></image:image><lastmod>2019-01-21T22:09:02+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2019/01/21/nps-as-a-process/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/b0c1b-carrying-casual-cheerful-1162964.jpg</image:loc><image:title>carrying-casual-cheerful-1162964</image:title><image:caption>NPS Feedback Loop</image:caption></image:image><lastmod>2019-01-21T20:14:44+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2018/11/06/customer-success-as-a-culture/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/921ba-segmentation-helps-focus-your-resources.jpg</image:loc><image:title>Operational Execution and Culture</image:title><image:caption>Operational Execution and Culture</image:caption></image:image><lastmod>2018-11-06T18:34:22+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/24/customer-portfolio-segmentation-for-customer-success-managers/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/945ec-untitled-design-6.jpg</image:loc><image:title>Segmentation helps focus your resources</image:title><image:caption>Segmentation helps focus your resources</image:caption></image:image><lastmod>2018-10-08T02:53:59+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/26/the-second-sale/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/fad07-untitled-design-5.jpg</image:loc><image:title>Second Sale</image:title><image:caption>Second Sale</image:caption></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/cumulativecashflow_a16zsaasprimer2.png</image:loc><image:title>cumulativecashflow_a16zsaasprimer2</image:title></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/img_0922.jpg</image:loc><image:title>img_0922</image:title></image:image><lastmod>2018-10-08T02:41:48+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/05/15/dont-change-transform/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/29d63-untitled-design-4.jpg</image:loc><image:title>Drive transformation</image:title><image:caption>Drive transformation</image:caption></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/05/chamois-1510807_1920.jpg</image:loc><image:title>chamois-1510807_1920</image:title></image:image><lastmod>2018-10-08T02:38:07+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/06/19/in-app-nps-good-idea-or-bad-spoiler-alert-its-bad/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/2d06a-adam-jang-260876-unsplash.jpg</image:loc><image:title>We like you too</image:title><image:caption>We like you too</image:caption></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/06/screen-shot-2017-06-18-at-10-27-00-am.png</image:loc><image:title>Screen Shot 2017-06-18 at 10.27.00 AM</image:title></image:image><lastmod>2018-10-08T02:33:20+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2018/08/13/saas-growth-new-business-upsell-renewal/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/8ebad-untitled-design-3.jpg</image:loc><image:title>Customer success equals growth</image:title><image:caption>Customer success equals growth</image:caption></image:image><lastmod>2018-10-08T02:31:11+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2018/08/13/should-csms-own-cross-selling/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/7ac42-untitled-design-2.jpg</image:loc><image:title>Let's Talk About Upsell</image:title><image:caption>Let's Talk About Upsell</image:caption></image:image><lastmod>2018-10-08T02:15:47+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2018/08/20/the-makings-of-a-great-customer-success-email/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/fbcb6-untitled-design-1.jpg</image:loc><image:title>Personalize Your Interactions</image:title><image:caption>Personalize Your Interactions</image:caption></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/e52a9-customer-success-email.jpg</image:loc><image:title>Customer Success Email</image:title></image:image><lastmod>2018-10-08T02:11:02+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2018/10/05/enhance-your-customer-relationships/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/0dfaf-untitled-design.jpg</image:loc><image:title>Enhance Your Customer Relationships</image:title><image:caption>Enhance Your Customer Relationships</image:caption></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/4c6e5-b2b-saas-relationships-e1538961657854.png</image:loc><image:title>Enhance Your Customer Relationships</image:title><image:caption>Enhance Your Customer Relationships</image:caption></image:image><lastmod>2018-10-08T01:39:30+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2018/09/06/owning-the-number/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/35f44-pablo-13.png</image:loc><image:title>pablo (13)</image:title></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/3c2a7-pablo-12.png</image:loc><image:title>pablo (12)</image:title></image:image><lastmod>2018-10-07T21:06:17+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/02/demonstrating-value-customer-success/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/deomonstratig-valuecustomer-success-2.jpg</image:loc><image:title>Deomonstratig valuecustomer success (2)</image:title></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/customer-benefits-categories.png</image:loc><image:title>Customer Benefits Categories</image:title></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/surfing-1082214_1920.jpg</image:loc><image:title>Placeholder Image</image:title></image:image><lastmod>2018-10-07T21:00:59+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/05/paid-for-performance/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/pablo-2.png</image:loc><image:title>pablo (2)</image:title></image:image><lastmod>2018-10-07T21:00:50+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/11/three-killer-cs/</loc><lastmod>2018-10-07T21:00:10+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/20/churn-reasons-youre-not-digging-deep-enough/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/pablo-7.png</image:loc><image:title>pablo (7)</image:title></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/trump-fired.jpeg</image:loc><image:title>trump-fired</image:title></image:image><lastmod>2018-10-07T20:59:35+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/21/loss-of-champion-as-a-churn-reason/</loc><lastmod>2018-10-07T20:59:28+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/25/customers-dont-onboard/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/pablo-9.png</image:loc><image:title>pablo (9)</image:title></image:image><lastmod>2018-10-07T20:59:19+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/05/02/why-arent-you-letting-csms-design-the-customer-journey/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/05/pablo-10.png</image:loc><image:title>pablo (10)</image:title></image:image><lastmod>2018-10-07T20:59:04+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2018/07/20/metrics-for-customer-success/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2018/07/pablo-7.png</image:loc><image:title>pablo (7)</image:title></image:image><lastmod>2018-10-07T20:57:58+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2018/08/24/channel-partner-success/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/5cd0f-pablo-11.png</image:loc><image:title>pablo (11)</image:title></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2024/08/4f0c1-pablo-10.png</image:loc><image:title>pablo (10)</image:title></image:image><lastmod>2018-10-07T20:48:59+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/05/22/customer-insights-the-devils-in-the-details/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/05/pablo-12.png</image:loc><image:title>pablo (12)</image:title></image:image><lastmod>2018-10-07T20:48:31+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/05/08/welcoming-customers/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/05/pablo-11.png</image:loc><image:title>pablo (11)</image:title></image:image><lastmod>2018-10-07T20:43:55+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/14/youre-giving-customers-tools-when-they-need-solutions/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/pablo-6.png</image:loc><image:title>pablo (6)</image:title></image:image><lastmod>2017-04-17T22:14:54+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/07/the-virtuous-cycle-of-saas-customer-success/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/pablo-3.png</image:loc><image:title>pablo (3)</image:title></image:image><lastmod>2017-04-07T17:18:23+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me/2017/04/04/customer-success-or-sales-who-owns-saas-upsell-cross-sell-and-renewal/</loc><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/pablo-1.png</image:loc><image:title>pablo (1)</image:title></image:image><image:image><image:loc>https://jaynathan.me/wp-content/uploads/2017/04/pablo.png</image:loc><image:title>pablo</image:title></image:image><lastmod>2017-04-05T02:52:44+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://jaynathan.me</loc><changefreq>daily</changefreq><priority>1.0</priority><lastmod>2024-08-01T23:08:24+00:00</lastmod></url></urlset>
